When trouble follows you through and through – my Lake Victoria run experience

When trouble follows you through and through – my Lake Victoria run experience

“Hi, Is that Alvin?,” I talked out loud when the phone that had rang for almost a minute was finally picked.  I even though that I would not get an answer and was just about to tap on the cancel button on the cell.  It was just about seven in the evening on this Tuesday, November 9.

I was just from a 25k evening run, the first long run since the Stanchart virtual.  The heat and the hilly route has now won the duel, and I was once again just glad that I had managed to average a 5min 19sec.  I was still good with this.  It could have been worse.  The hilly terrain from Uthiru to Lower Kabete road via Kapenguria road, and eventually through the Uni farm past Mary Leakey is no easy feat.  I had almost collapsed with exhaustion after that 2hr 13min run.  It however just took a one-litre gulp of water laced with some 300ml of Fanta soda to get me back to normal.  It was now just about seven in the evening.

“Yes,… eh… whom did you want to talk to?,” a hesitant voice responded onto my ear.

“Is that Alvin?,” I had to reconfirm.  This is not what I expected.

“Ye…es…. But whom did you want to talk to?”

“Hi, I booked with you online two-days ago, and wanted to know how to get the keys tomorrow”

“What booking was that, are you sure it is me in Kisumu?”

“Yes, that is how I even got your number, from eh-ah-bee-en-bee,” I pronounced.

“But are you sure?”

Now, something strange was cooking over here.  I was already getting panic stricken.  Could there have been a mistake on the online booking system?  My worry was that my money had already been taken from credit card in advance.

“Yes, sure, I even paid already.  I booked your place.  The one you confirmed.  That is how I got your number.  Tomorrow is the day,” I said in quick succession.  Not know what was now relevant information or not.

“I am not sure, but I did not confirm any bookings.  I have nothing available.”

So, we went on to discuss how this issue came about.  His guess was that the system had auto-booked me within his information or consent.  He could have helped had he had places available, but it was not possible.  Now we had to discuss the inevitable topic of the refund process.  I was back to the situation that you would usually face with Uber taxi cancellation.  The ‘you cancel, no, you cancel’ exchange.  I asked him to cancel, and he said that he did not even know that he had a booking, so he advised that I cancel on my end.

I logged onto the booking site and tried cancelling.  I got a message that I would be charged for one-night for cancelling 24-hours to the accommodation date.  There was however another option of ‘let the host cancel’ in case it was them that had initiated the cancellation.  So, I once again called Alvin and informed him of what the online system was advising.  He agreed to try on his end and soon he was the one calling me to report that it was still not possible to cancel from his end.  He even sent me a WhatsApp screenshot of his system where the ‘cancel’ button was surely disabled.  

We were not stuck between cancelling from my end and losing 1 night charge of about $20, or him cancelling when he could not cancel anyway.  Meanwhile, my money was stuck somewhere ‘on the cloud’, but not with me.  This situation needed intervention.  I initiated a complain to the booking site and stated the issues that were facing the two of us.  There was an option of sending the complain by messaging and getting a response in 24-hours, or calling them and getting attention in 2-minutes.  I was not calling the US, so I sent a message and was ready to live with my 24-hours waiting period, as I waited for the refund.  Meanwhile, I still had to search for and get another place to book, with or without the refund.

But this was not the first time that I was facing a refund issue in less than 3-days.  Just three days ago, I had booked on the same site and got a confirmation, only for the host to send me a message the next day that the accommodation was not available.  I was about to ask him why he lists a property that is not available, which I actually did by messaging anyway, but for this occasion, I had been able to cancel successfully from my end.  He had once again taken me through ‘you cancel, no, you-cancel’ exchange.  I cancelled from my end and got the money almost immediately.  Maybe I was not yet on the 1-day to accommodation window.

I was just about to go to the online booking site once more to now try my luck at securing accommodation hardly 24-hours to my travel, when my cell rang.  There was a long number on the phone display, starting with a +1.  I knew that it was a USA number and I guessed that it must be the booking company calling.  And for sure it was, starting with the issue of the phone shall be recorded, a hearted apology, a promise of immediate refund, but not later than 24-hours and even a ‘small’ coupon to my account to console me.  They said that they had also called the host and agreed on the full refund to my account.  This was just too good to be true, but maybe my day was getting better.  I sighed and went back to the booking site ready to be frantic on what could be available at this last minute.

I however remembered the last place I had booked for my last stay in Kisumu hardly four months ago and recalled that I had even seen it still listed online.  I have ignored it this time around since it was a bit pricy than the two options now cancelled.  In desperation, I was now ready to pay more – pay any price.  I decided to call the host first just to confirm that it would be OK to book their place online, and if they would be kind enough to accept the booking upon presentation on their end.  The phone rang and timed out before being answered.

“I am roast!,” I kicked the underside of the desk where I was seated and shouted.  It was now dark.  I was still sweaty from the evening run.  I was yet to bath.  I was yet to get accommodation, less than 24-hours to my travel.

I momentarily saw the WhatsApp installation on my computer pop up.  I immediately recognized the icon on the message.  It was the host that I had only known as Diana sending a message.  Her marketing name was ‘Simply Diana apartments’.  Last time I had paid through the booking site, and hence did not have any other name of the host apart from the marketing name provided.  We exchanged a few messages, generally telling her that I was about to book her place if it was available at this last minute, and that she should accept the online application when she sees it.

“I can book you immediately, just send 1800 per night”

“But I was about to get online to book?,” I was about to say, but thought the better of it.

“Do I send to your usual number?”

“Yes”

Before I could even start the MPESA payment process, I saw other messages in quick succession.

“James Wasike of 07… shall receive you and show you the house”

I did not even think twice.  I was soon sending the big money to James, and I responded to the chat as such, “I have sent to James as instructed”

“No!,” she shouted on WhatsApp.  I did not know that you can send shouts in that messaging app.  Now I knew!

“That is the caretaker!!  You should have sent to me!!!  Ask him to send back!!!!,” another shout.

“For crying out loud!,” I typed in shout letters and was just about to send the text over, when I thought the better of it and deleted the message.  I instead retyped, “Let me try, but I can count the money lost, but let me try.”

Wasike answered the call almost on the first ring.  I explained to him that I intend to stay at Diana’s block, only that I had send the money to him instead of to her.  I think that the spirit of the good evening was with Wasike on this Tuesday, since he seemed to understand the situation faster that I thought he would.  I had imagined a protracted argument at best, and a switched-off phone at worst.  Instead, we were just talking about who would meet the MPESA sending charges.  I told him to deduct the charges from the amount he had received and send over whatever remained.

I did not wait long, since the spirit of the great Lake Victoria was surely still alive on Wasike as I got the full amount back.  He had not even deducted the charges that we had hassled over earlier.  I called him back to thank him for his quick action, before I sent back to him triple the sending charges that he had paid.  I soon resent the booking money to the right number and this also gave me the opportunity to get to know the name behind Simply Diana.  Thank you MPESA for being such a full disclosure payment system.

Now that I was not going to the booking site after all, I decided to catch up on emails, having been out of office for the whole day attending a fire marshals training.  I usually keep my inbox fairly well managed.  It therefore did not take me long to spot a mail that needed attention in the collection of the twenty or so unread messages.  This one was from Jambojet with the subject ‘Action needed or you risk cancellation’.  This sounded alarming enough to get me straight to it.  It was direct to the point.

“Your flight has been rescheduled from 5.45pm to 6.45pm. Click Accept or Cancel booking.  Respond immediately or you risk not traveling in case we do not hear from you soon.”

I was now facing a late arrival at the lakeside city, but there was no other option at the last minute, so I did accept the changed time and left that issue closed.

I walked home exhausted, planning to get to the house, watch the nine o’clock news, listen to loud rumba for an hour as I put together a travelling bag, think do dinner at some point before going to bed by ten-thirty.  This would enable me to sleep early enough and be well rested in readiness the upcoming travel, with the anticipated two days of full-day seminars that are known to drain the energy from the strongest of the strong.  I got to the house and switched on the main power just behind the door.  I have formed this habit of switching off the main power as I leave for duty in the morning.  It has the potential to conserves power from any leakages within the house and is also a safety consideration, but that is just me.

I was therefore in surprise when I switched on the living room light and no light came up.  The room remained dark.  That could only mean that there was no power for whatever reason.  I had paid my postpaid bill already and had just confirmed earlier on the day that I had a zero balance.  Disconnection was therefore out of the question unless…. 

“Oh, hech!”

I immediately knew that the place where I was staying was having one of those phase failure situations, where some houses have power while others have none.  It does rotate over collection of houses, though I tend to believe that my residence suffers more failures on the rotation than my neighbours.  And the way the failure works is so interesting.  The neighbours on both side of my residence would have power while I do not.  On those other rare occasions, I would have power while they do not.

With all plans now through into the darkness of no power, I found myself still writing the blog story on the laptop that was now about to run out of power being just past midnight.  Have I even taken dinner?  Have I even packed?  Can I even see in the dark?

WWB, the Coach, Nairobi, Kenya, Nov. 10, 2021